After participating and driving several system’s implementations, and continuing to do so, I realize that the change management piece of the implementation sometimes gets lost in the drive to launch the new system. Implementing any new system presents a tremendous opportunity for change management and business process re-design.
Upgrading or replacing and existing system is a tremendous opportunity to take a detailed look at current processes and reduce/eliminate inefficiencies. Moving to an automated ERP (SaaS) solution is a strong indicator that the organization realizes that current processes are dated and the move to the cloud provides real time, streamlined access to data. In order for this to truly come to fruition, the organization must be willing to change its thinking towards how data is captured, entered and reported on.
For example, existing workflows may be manual in nature, but do not have to remain that way. The mindset/culture that, “this is the way we have always done it” or “that is not the way we do it” has to be erased as a possibility. The mindset going forward needs to be one of automation and efficiency. It is not enough to simply accept the system change; the organization itself needs to change as well. Simply moving from an outdated on premises solution to a cloud solution is not the only change that needs to take place, there needs to be a complete shift in the way the organization views processes…true Change Management.
The change management should be a central part of the plan to adopt the new system and should ultimately be tied to the overall strategic plan of the organization.
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