Many organizations have correct intentions to approach a major system change, such as and ERP, as an opportunity to change dated processes; however, many fail to follow through with that intention. Unfortunately, it is a common pitfall for organizations to fall into to “we have always done it that way” mentality, which essentially negates the true opportunity of system change. The garbage in, garbage out analogy immediately comes to mind.
In order to truly adopt the new system and capitalize on all the benefits, the organization must be committed to re-thinking all processes. Reporting and how data is used is a great place to start, newer systems have the ability to drill down to very granular levels which provide the decision maker actionable data, rather than a simply an overview of profitability. This can be highly effective if the system design is approached with open minds and a willingness to let go of the “we have always done it that way” mentality.
Organizations are in need of systems that not only streamline business processes, but also provide decision making tools. Anyone can look at a profit & loss statement and get a 10,000-foot overview of where the business is, but can they truly make a meaningful decision by looking at level of reporting, no. System planning and design, if done correctly and with an open mind, can provide the actionable data needed. Effective adoption of a new system is just as much about changing the culture and mentality as it is the system itself.